# ScreenMeet Scoop 2023 Q3 Edition ## Your Source for the Latest News from ScreenMeet ## Q3 2023 Edition **Spotlight on Xero** **Taking Their Customer Experience To Exceptional Levels** We recently had the privilege of interviewing Nigel Piper, the Executive General Manager - Customer at Xero, to discuss how he is transforming their customer experience with new technologies, including ScreenMeet. [**Check out their interactive Customer Success Story!**](https://customers.screenmeet.com/b/cllma050m000g35ajqq6xc9jg/Xero_improves_customer_experience_and_reduces_call_resolution_times_with_ScreenMeet) ## The Latest Product Features and Enhancements ### Click on a Product Name to Review Full List [**Remote Support**](https://docs.screenmeet.com/docs/remote-support-release-notes-q3-23) **and** [**Beam (Unattended)**](https://docs.screenmeet.com/docs/beam-release-notes-q3-2023) - Updated the Viewer and Windows client to better reflect the two layers of Administrative permissions on Windows. - Resolved a problem where the client wouldn't reconnect after startup if both on-demand and MSI were installed. - Enabled support for international keyboard layouts on MacOS. - Improved performance (framerate, resolution) in rare cases where VPNs/proxies degraded ScreenMeet performance on macOS. - **Added ability to launch unattended (Beam) sessions directly from within ServiceNow.** - Added chat to Beam. - Fixed device count issue in Beam. - Added sound/visual notification that is sent to the agent in agent viewer when end-user sends a message via ScreenMeet chat. [**Live**](https://docs.screenmeet.com/docs/live-release-notes-q3-23) and [**Mobile SDK**](https://docs.screenmeet.com/docs/mobile-sdk-release-notes) - **Implemented the “request screen share” feature.** - Fixed a recording issue caused by unusual recording resolutions. - Added support for session events. [**CoBrowse**](https://docs.screenmeet.com/docs/cobrowse-release-notes-q3-23) - Separated CoBrowse viewer from the Support Viewer to enhance maintainability. - **Added ability to view CoBrowse session from within Salesforce case.** - Added full screen option. [**Replay**](https://docs.screenmeet.com/docs/replay-release-notes-q3-23) - **Added branding support for the Replay experience.** - The Replay link in the Salesforce widget has been enhanced to function as a clickable hyperlink, improving usability. [**Platform**](https://docs.screenmeet.com/docs/screenmeet-platform-release-notes-q3-23) **,** [**Salesforce**](https://docs.screenmeet.com/docs/salesforce-release-notes-q3-23) **,** [**ServiceNow**](https://docs.screenmeet.com/docs/servicenow-release-notes-q3-23) - Console: Corrected several hover tooltips for the remote support application settings in Console. - **Salesforce: Added the ability for the CoBrowse viewer to be visible via an iFrame within a given Salesforce object.** - Salesforce: For scheduled ScreenMeet sessions, users now have the option to save to their calendars. - **ServiceNow: Added Beam application so that agents may manage Beam devices through ServiceNow directly.** ## [**Share a Review on G2 Here**](https://www.g2.com/products/screenmeet/reviews#reviews) ## Or contact us to share quote, testimonial, or case study. # [Success@ScreenMeet.com](mailto:Success@ScreenMeet.com) ## [**Kelly Williams, Vice President of Customer Success**](mailto:kwilliams@screenmeet.com) **Ready to Replace Your Legacy Solutions?** **See It In Action:** Experience our comprehensive in-browser demo showcasing all core [remote support](/content/use-cases/remote-work/index.html) capabilities and platform integrations. [Take The Tour](https://screenmeet.storylane.io/share/0sl5ezzyktx4) **Watch A 4-Minute Product Overview:** Quick overview covering key benefits, security features, and integration capabilities for busy IT leaders. [Watch The Overview](/content/blog/screenmeet-scoop-2023-q3-edition#/index.html) **Ready To Get Started?** Speak with our platform experts about your specific ServiceNow, Salesforce, or Tanium integration requirements. [Book A Demo](/content/request-demo/index.html) **Products** [Remote Support](/content/products/remote-support/index.html) [AI Summarization](/content/products/ai/index.html) [AI Security](/content/products/ai/security/index.html) [Live](/content/products/live/index.html) **Platforms** [ServiceNow](/content/platforms/servicenow/index.html) [Salesforce](/content/platforms/salesforce/index.html) [Tanium](/content/platforms/tanium/index.html) **Solutions** [IT Help Desk](/content/solutions/it-help-desk/index.html) [IT Ops Unattended](/content/solutions/it-ops-unattended/index.html) [Customer Support](/content/solutions/customer-support/index.html) **Resources** [Use Cases](/content/use-cases/index.html) [Resources](/content/resources/index.html) [Compare](/content/compare/index.html) [FAQs](/content/faq/index.html) [Events](/content/events/index.html) [Documentation](https://docs.screenmeet.com/docs/introduction) **About** [About ScreenMeet](/content/about/index.html) [Careers](/content/about/careers/index.html) [Contact Us](/content/contact/index.html) [Status](https://status.screenmeet.com/) [Submit a support ticket](https://screenmeet.atlassian.net/servicedesk/customer/portal/2/group/2/create/9)