# ScreenMeet Scoop 2023 Q1 Edition

## Your Source for the Latest News from ScreenMeet

## Q1 2023 Edition

### ScreenMeet Replay Driving Faster Resolution Times

**ScreenMeet Customers are Achieving Great Results With Replay**

- Replay enables your customers to record their issue and submit it with the case.
- Customer Support and Help Desk Agents get a full view of the situation during their first review by watching the video.
- With Replay the number of interactions drops, average handle times are decreased, and customer satisfaction is increased.

## Use Cases, Workflows, and Benefits

## Read this three page [**"Replay At a Glance"**](https://9392551.fs1.hubspotusercontent-na1.net/hubfs/9392551/DataSheets/ScreenMeet-Replay-At-a-Glance.pdf) to learn more

## See Replay in Action

## Watch a 2-minute video of [**ASTM putting Replay to Work**](https://9392551.fs1.hubspotusercontent-na1.net/hubfs/9392551/Snippets/SF/ASTM-Replay-Review-Snippet-Video.mp4)

## Get Familiar with Replay

## Watch our 4-minute training video in [**Salesforce**](https://9392551.fs1.hubspotusercontent-na1.net/hubfs/9392551/Customer-Training-Videos/ScreenMeet-Replay+Salesforce-Demonstration%26Agent-Training.mp4) or [**ServiceNow**](https://9392551.fs1.hubspotusercontent-na1.net/hubfs/9392551/Customer-Training-Videos/ScreenMeet-Replay+ServiceNow-Agent-Training.mp4)

## The Latest Product Features and Enhancements

### Click on a Product Name to Review Full List

[**Remote Support**](https://docs.screenmeet.com/docs/remote-support-release-notes-q1-2023) **and** [**Beam (Unattended)**](https://docs.screenmeet.com/docs/beam-release-notes-q1-2023)

- Improved Auto Update for pre-deployed clients
- Added ability for end users to opt-out of recordings
- Fixed mouse and key sticking issues
- Improved Japanese language support
- Improved file transfer handling
- Implemented infrastructure upgrade to Beam
- Resolved device count and search issues in Beam

[**Live**](https://docs.screenmeet.com/docs/live-release-notes-q1-2023) **and** [**Mobile SDK**](https://docs.screenmeet.com/docs/mobile-sdk-release-notes)

- Added new snapshot function: take a snapshot of screen or camera, annotate, then load to the case - Watch the Video in the Release Notes for Quick Training
- Added remote control of keyboard/mouse functionality (contact ScreenMeet to enable)
- Added the ability to set rear camera as default
- Corrected an issue with audio-only recordings showing video
- Applied performance improvements and issue fixes to SDK

[**Replay**](https://docs.screenmeet.com/docs/replay-release-notes-q1-2023)

- Added configuration options for default video sources
- Improved audio recording workflow
- Optimized recording performance

## Become a ScreenMeet Advocate

# Share a quote, testimonial, or case study.

# Contact us at: [**Success@ScreenMeet.com**](mailto:Success@ScreenMeet.com) to get started.

## [**Kelly Williams, Vice President of Customer Success**](mailto:kwilliams@screenmeet.com)

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**See It In Action:** Experience our comprehensive in-browser demo showcasing all core [remote support](/content/use-cases/remote-work/index.html) capabilities and platform integrations.

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