# Blogs and News

Stories, strategies, and support innovation

Fresh perspectives on IT support transformation. Our blog features product news, customer success stories, best practices, and expert commentary on the future of platform-native remote support.

## Blog

[9 Ways to Improve Agent Experience in Remote IT Support](/content/blog/improve-agent-experience-in-remote-it-support/index.html)

[Does Your Remote Support Tool Actually Feed Your ServiceNow KB?](/content/blog/does-your-remote-support-tool-actually-feed-your-servicenow-kb/index.html)

[11 Ways IT Teams Use AI to Improve ServiceNow Knowledge Bases](/content/blog/it-teams-use-ai-to-improve-servicenow-knowledge-bases/index.html)

[6 Ways to Improve Your Digital Employee Experience Strategy](/content/blog/improve-your-digital-employee-experience-strategy/index.html)

*July 20, 2026*

[Knowledge Base Best Practices for ServiceNow](/content/blog/knowledge-base-best-practices-for-servicenow/index.html)

*July 20, 2026*

[Why Your ServiceNow KB Is Empty Even When Your Agents Are Busy](/content/blog/why-your-servicenow-kb-is-empty-even-when-your-agents-are-busy/index.html)

*July 20, 2026*

.png)

[The Most Critical DEX KPIs and Metrics and How IT Teams Can Act on Them](/content/blog/most-critical-dex-kpis-and-metrics/index.html)

*July 20, 2026*

[ServiceNow Knowledge Base Best Practices](/content/blog/servicenow-knowledge-base-best-practices/index.html)

*July 16, 2026*

**Hussam AlMukhtar**

[How To Automate ServiceNow Incident Summarization 100%](/content/blog/servicenow-incident-summarization/index.html)

*July 14, 2026*

**Hussam AlMukhtar**

[Why Most ServiceNow Knowledge Bases Plateau - And What's Keeping Them There](/content/blog/why-most-servicenow-knowledge-bases-plateau/index.html)

*July 2, 2026*

[Why Supporting Employees on Virtual Desktops Exposes Gaps in Your Remote Support Stack](/content/blog/supporting-employees-on-virtual-desktops/index.html)

*July 2, 2026*

[The MTTR Reduction Field Guide: 12 Trigger-Based Playbooks for Enterprise IT](/content/blog/mttr-reduction/index.html)

*June 22, 2026*

**Hussam AlMkukhtar**

[What Are Data Governance Frameworks? How IT Teams Can Build a Trusted Data Layer](/content/blog/what-are-data-governance-frameworks/index.html)

*June 22, 2026*