Blogs and News

Stories, strategies, and support innovation

Fresh perspectives on IT support transformation. Our blog features product news, customer success stories, best practices, and expert commentary on the future of platform-native remote support.

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9 Ways to Improve Agent Experience in Remote IT Support

Does Your Remote Support Tool Actually Feed Your ServiceNow KB?

11 Ways IT Teams Use AI to Improve ServiceNow Knowledge Bases

6 Ways to Improve Your Digital Employee Experience Strategy

July 20, 2026

Knowledge Base Best Practices for ServiceNow

July 20, 2026

Why Your ServiceNow KB Is Empty Even When Your Agents Are Busy

July 20, 2026

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The Most Critical DEX KPIs and Metrics and How IT Teams Can Act on Them

July 20, 2026

ServiceNow Knowledge Base Best Practices

July 16, 2026

Hussam AlMukhtar

How To Automate ServiceNow Incident Summarization 100%

July 14, 2026

Hussam AlMukhtar

Why Most ServiceNow Knowledge Bases Plateau - And What's Keeping Them There

July 2, 2026

Why Supporting Employees on Virtual Desktops Exposes Gaps in Your Remote Support Stack

July 2, 2026

The MTTR Reduction Field Guide: 12 Trigger-Based Playbooks for Enterprise IT

June 22, 2026

Hussam AlMkukhtar

What Are Data Governance Frameworks? How IT Teams Can Build a Trusted Data Layer

June 22, 2026